MEDAS OPD & diagnostic centre features
The supplied healthcare brochure documents OPD and investigation workflows, reporting, user permissions and optional integrations.
OPD masters and rate configuration
Set up doctor and referral doctor masters, procedure names, country/state/city records and work shifts. The procedure master can hold consultation fees and visit charges. Corporate rate masters allow different rates for corporate clients according to the services they need, helping the reception and billing teams use the agreed configuration.
Appointments and patient registration
The appointment module supports consultation and procedure scheduling. OPD registration records patient details such as name, contact information, history, reason for visiting and relevant insurance or consent information. An online appointment web portal is listed separately as an add-on; discuss that option when planning your facility’s booking workflow.
OPD receipts, refunds and prescriptions
Generate OPD money receipts and record refunds for overpayments or wrongly charged fees. The prescription function records recommended medicines and treatment instructions. A due register tracks outstanding OPD payments, while the patient register offers filters such as date, doctor, area and new or returning patient.
Doctor and department collection reports
Review doctor-wise collections alongside department collection, OPD consultation and diagnostic referral reports. The department all collection report brings collections together, while the cancellation register records cancelled transactions and remarks. Analysis reports include patient counts, patient analysis, dues and department-wise collections. The brochure also mentions an IPD disease-wise report; detailed inpatient modules should be discussed separately.
Diagnostic test and package masters
Configure investigation test names, test properties, service packages, corporate rates and collection centres. Packages can combine services for a particular requirement. These masters form the starting point for diagnostic billing and reports, allowing the team to maintain a structured list of investigations and prices.
Lab billing and estimates
Diagnostic billing supports predefined billing rules, discounts, package rates and special pricing for selected groups. The estimate function provides an approximate calculation of expected service costs. Together, these functions help the billing desk communicate charges before proceeding and apply the configured rates consistently.
Finding reports and report delivery
The finding report module supports laboratory report generation with templates, predefined formats and patient data. The brochure describes delivery options including a secure portal, QR-based report downloads and WhatsApp integration. Confirm the selected delivery method and integration scope in your demonstration. Clinical findings and report approval remain the responsibility of authorised healthcare professionals.
User access and optional integrations
Each user has individual password-protected access, with roles assigned by an administrator. Module permissions control which features or actions a user can access. Administrator-assigned discount percentages are also described. WhatsApp integration, SMS integration and a web portal for online appointments are listed as add-ons and should be included explicitly in the quotation if required.
Begin with your facility and its priorities
Software Services provides hospital management and diagnostic centre software enquiries for businesses in Northeast India and Bhutan. Hospitals and diagnostic centres differ in size, staffing and daily processes, so a relevant discussion starts with your own facility. Tell us whether you run a hospital, outpatient practice, laboratory or a diagnostic business with several services. Explain which tasks currently consume the most time and which records are hardest to coordinate. We will use those details to plan a demonstration and discuss a suitable configuration. Product modules and integrations are confirmed for the selected solution.
Hospital management: follow the administrative journey
A hospital’s administrative workflow can begin before a patient arrives and continue after the visit ends. List the reception, appointment, outpatient and inpatient processes that apply to your facility. Explain how your departments communicate and which records staff need at each stage. During the demonstration, review the relevant requirements in that same order. This helps your team judge whether the proposed workflow is practical. The topics on this page describe areas to discuss; they should not be read as a guarantee that every feature is included in every available product or package.
Reception and patient information
Reception staff often manage several tasks at once. Explain how they identify an existing patient, register a new visit, handle an appointment change and answer an enquiry. Consider the information that each member of staff actually needs to perform a task. Use fictional or anonymised examples for a product demonstration so that real patient details do not need to be shared. Discuss your requirements for access, corrections and the organisation of records with the selected software provider. Clear administrative procedures are important regardless of the software your facility ultimately chooses.
Departments, billing and administrative review
Share how charges are recorded, checked and communicated within your facility. A department may use a different description for a service from the one used at the billing desk. Resolving those naming differences early can make the implementation discussion more productive. Prepare a sample service list and explain who approves changes to it. Ask the demonstration team to walk through the billing situations that occur in your business. Include cancellations and corrections, then discuss what information managers need to review. Confirm the available workflow and reporting options in your selected quotation.
Diagnostic centres: start with test booking
A diagnostic centre needs to coordinate reception, test booking and the people responsible for the work. Describe the services you offer and how a test request currently moves through the centre. Explain whether requests come directly from customers or through referring professionals. During the demo, review your naming conventions, packages and billing requirements. Use an example that represents a common day’s work and another that highlights a recurring difficulty. These examples help determine whether the proposed configuration suits your operation and what needs a more detailed discussion before implementation.
Discuss samples and reporting carefully
Laboratory and report workflows should be reviewed with the people responsible for them. Explain how your centre identifies samples, records progress, prepares a report and approves its release. If your facility uses instruments or another application, provide the exact product details when discussing a possible connection. Instrument interfaces and report templates must be confirmed individually; they are not assumed from a general software enquiry. Ask the provider to demonstrate the agreed workflow with suitable sample information. Keep clinical interpretation and professional approval with the qualified people responsible for those decisions.
Plan records, responsibilities and access
Before implementation, identify who maintains service information, who manages the administrative records and who may approve changes. Discuss user access requirements, backup arrangements and recovery responsibilities for the selected solution. These are practical questions that should receive specific answers rather than broad assurances. If existing records need to be moved, decide what should be included and how the transferred information will be checked. Confirm supported migration formats and the scope of assistance in writing. Do not assume that every old record or attachment can be imported without a prior review.
Prepare a focused healthcare demonstration
Invite representatives from reception, billing and the relevant departments to the product walkthrough. Prepare anonymised examples and a list of the decisions you want the demo to help you make. Note where the proposed flow meets your needs and where a question remains open. Ask for the exact modules, integration scope and implementation responsibilities to be reflected in the quotation. Software Services can discuss your enquiry by phone, email or WhatsApp. The website is an enquiry starting point; it does not collect or process patient records.
How to prepare for your first conversation
A useful first enquiry does not need technical terminology. Tell us your business name, location, the service you are interested in and the problem you would like to address. Explain the tools you already use and approximately how many people work with the relevant process. If you have sample records, prepare a small, representative selection with sensitive information removed. Describe what a successful outcome would look like for your team. These details help us discuss a focused demonstration and avoid spending your time on features or services that do not relate to the requirement.
What to confirm in your quotation
Before proceeding, review the exact product or service, the included scope and the responsibilities on both sides. Ask about licensing, setup, training, optional integrations and ongoing support where those items apply. Explain any requirement that is essential to your decision and ask for it to be addressed explicitly. A written scope helps everyone understand what will be delivered and which items require a separate discussion. Price depends on the agreed requirement; Software Services does not publish a single universal price for every business, property or facility.
A practical implementation discussion
Agree who will coordinate the project within your business and who will review the starting information. Discuss what must be ready before setup begins, the people who should attend the demonstration and the checks needed before normal use. If an existing system is being replaced, explain which records need to be retained and ask about the available migration process. Review any proposed schedule against the business’s operating hours. The aim is a planned transition with clear ownership of decisions, rather than a rushed change based on incomplete information.
Speak to Software Services
We currently work in Assam, Meghalaya, Arunachal Pradesh and Bhutan. Contact Software Services on +91 9783467732 or email monu.sappy@gmail.com to discuss your location and requirements. You can also begin an enquiry on WhatsApp with the relevant topic already selected. Please share business requirements rather than passwords, payment credentials or confidential operational records in your initial message. We will discuss the next step and the information needed for a relevant demonstration or quotation. Service arrangements and availability are confirmed for your particular enquiry.
Frequently asked questions
How do I know which setup is suitable?
Start with your workflow and review a relevant demonstration. We will discuss the exact products, configuration and service scope before preparing a quotation.
Is pricing the same for every business?
No. The selected product, number of users, modules and implementation requirements can affect the quotation. Contact us with your requirements for a specific discussion.
Can I discuss an existing system or website?
Yes. Share the product name and the workflow you want to improve. Compatibility, migration and any integration must be reviewed individually rather than assumed.
Where do you currently work?
We currently work in Assam, Meghalaya, Arunachal Pradesh and Bhutan. Please provide your location so we can discuss service arrangements.